1. I NEED THE ITEM ASAP , DO YOU DO EXPRESS DELIVERY?

Yes we do! All items can be sent by Express Post Australia wide if you click on Express Post at the checkout page. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item within 1 business days from despatch day. If your delivery postcode is outside of the Express area, you will receive your item within 2-3 working days. You can check if you are in the Express area and estimate your delivery time by checking the Australia post website or click here

2. CAN YOU POST MY ORDER TODAY?

Yes we can! All orders placed before 1pm Melbourne time between Monday – Friday (excluding public holidays) are usually posted on the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday.

3. I NEED THE ITEM FOR THE WEEKEND CAN YOU DELIVER IN TIME?

Yes, this might be possible. We can deliver to you before the weekend depending on your delivery postcode, the day your order is placed and your vicinity to our warehouse.

  • Select Express Post upon checkout and pay for your order using credit card or PayPal before Thursday 1pm AET for delivery on Friday. This commonly applies to all capital cities and metro suburban delivery areas in all states except WA and NT.
  • You can check if you are in the Express area and estimate your delivery time by checking the Australia post website or click here

4. CAN I PICK UP MY ITEM OR ARRANGE MY OWN COURIER?

In some cases pick up can be made available by appointment only from Tuesday to Friday 12pm to 5pm. Your order has to be completed online before pick up. To discuss this option please contact enquiries@waterbeadsaustralia.com.au

Due to our streamlined operation, we are unable to accommodate for self arranged courier pick ups.

5. WHERE WILL MY ORDER BE POSTED FROM?

All items are posted from our Melbourne warehouse.

6. HOW MUCH IS SHIPPING COST?

We offer free regular post and a flat rate of $8.50 for Express Post shipping via Australia Post. There are no hidden costs.

7. MY ITEM DID NOT ARRIVE IN TIME FOR THE INTENDED EVENT, CAN I RETURN IT FOR AN EXCHANGE OR REFUND?

Yes, but you will be liable to pay for the return postage.

8. WHAT POSTAGE SERVICES ARE AVAILABLE?

Australia: Regular and Express Post options available via Australia Post.

International: We do not currently ship to international locations.

9. CAN I TRACK MY PARCEL?

You will receive a tracking number via email from Australia Post if your order is sent via Express Post or Parcel Post. Visit http://www.austpost.com.au/track/ to track your order using the consignment number. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.

10. CAN YOU DELIVER TO MY WORKPLACE?

Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.

11. MY ITEM HAS BEEN POSTED, CAN I CHANGE MY DELIVERY ADDRESS OR REDIRECT THE PARCEL?

Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process. We can resend the parcel for $8.50 if the address is in Australia.

12. STILL NEED HELP WITH POSTAGE AND DELIVERY?

Please contact us at enquiries@waterbeadsaustralia.com.au and we will do our best to help you.