1. DO YOU DO EXPRESS DELIVERY?

Yes we do! All items can be sent by Express Post Australia wide if you click on Express Post at the checkout page. If your delivery postcode is within the Express area specified by Australia Post, you will receive your order within 1 business day from dispatch day. If you’re outside of the Express area, you will receive your order within 2-3 business days from dispatch day. You can check if you’re in the Express area and estimate your delivery time by checking the Australia post website or click here.

Please Note: All orders placed before 10am on a business day will be dispatched the same day.

2. CAN I PICK UP MY ITEM OR ARRANGE MY OWN COURIER?

Due to our streamlined operation, we are unable to accommodate for local pick up or courier pick up at this time.

3. WHERE WILL MY ORDER BE POSTED FROM?

All items are posted from our Melbourne warehouse.

4. HOW MUCH IS SHIPPING COST?

We offer a flat rate of $2.00 for regular post and a flat rate of $8.50 for Express Post shipping via Australia Post. There are no hidden costs.

5. MY ITEM DID NOT ARRIVE IN TIME FOR THE INTENDED EVENT, CAN I RETURN IT FOR AN EXCHANGE OR REFUND?

Yes, but you will be liable to pay for the return postage.

6. WHAT POSTAGE SERVICES ARE AVAILABLE?

Australia: Regular and Express Post options available via Australia Post.

International: We do not currently ship to international locations.

7. CAN I TRACK MY PARCEL?

There will be a tracking number available (contact us at enquiries@waterbeadsaustralia.com.au) if your order was sent via Express Post. Visit http://www.austpost.com.au/track/ to track your order using the consignment number. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.

8. CAN YOU DELIVER TO MY WORKPLACE?

Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. Please note: If you wish to have your order delivered to your workplace, a workplace name is required.

9. MY ITEM HAS BEEN POSTED, CAN I CHANGE MY DELIVERY ADDRESS OR REDIRECT THE PARCEL?

Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process. We can resend the parcel for $8.50 if the address is in Australia.

10. STILL NEED HELP WITH POSTAGE AND DELIVERY?

Please contact us at enquiries@waterbeadsaustralia.com.au and we will do our best to help you.