Your order is not confirmed until we have received cleared payment in full. Payment is required to be received by us no later than 7 days after purchase. If your payment is not received by the seventh day, we reserve the right the return to stock any ordered products.


Water Beads Online Pty Ltd will not be liable for delays in processing your order if these measures have not been followed.

By placing an order on waterbeadsaustralia.com.au, you consent that you have read and understand all returns and guarantees information, and are aware of our return policy procedure. All orders are sent via Standard Australia Post unless the user chooses to pay for Express Post for extra security. Water Beads Online Pty Ltd will not be responsible for lost, missing or stolen products once the tracking shows that the parcel has been delivered.

If an error has occurred we will do our best to help you locate the item.


Water Beads Online Pty Ltd will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental punitive and consequential damages.

Water Beads Online Pty Ltd acts to protect the personal information of its customers in accordance with the National Privacy Principles of the Privacy Amendment (Private Sector) Act 2000.

We strongly advise against the use of water beads with small children as water beads in any form could potentially act as a choking hazard.

We respect the privacy of our customers and we do not sell, share or lease our customers’ information to any 3rd parties. The sole purpose for this information is to allow us to successfully fulfil your order.


Discounts are calculated based on subtotal excluding shipping fee.


*Water Beads Online Pty Ltd offer a 100% money back guarantee for the total inclusive sale amount or part thereof in the event that the customer would only like some items to be refunded. Our 100% Money Back Guarantee is only available within 30 days from the purchase date.

*Water Beads Online Pty Ltd offer a price beat guarantee and we make every effort to maintain our reputation for selling the cheapest water beads in Australia. If a customer is able to find Australian stock for sale to the general public at a lower price and can provide evidence then we will match the price.


Please ensure that your shipping address is correct prior to placing an order – once your order has been placed we cannot guarantee that any changes can be made if requested. Water Beads Online Pty Ltd will not be liable for any order that have not been received due to incorrect or incomplete shipping addresses. If an order is returned to us due to an incorrect or incomplete shipping address, the shipping fee must be re-paid and the correct shipping address supplied.

If you are concerned that your order has not been delivered within a reasonable time, please enquire with your local Australia Post outlet prior to contacting us. Delivery times are provided as a guide only by Australia Post, and only Express Post is guaranteed for next day delivery*.

Standard postage does not include tracking so please note that whilst this is a free service offered by Water Beads Online it is also a service that an element of risk involved. For peace of mind we recommend using Express Post, especially if you are ordering water beads for a special occasion.